FAQ

Answers to the questions we hear most.

Straight answers about how we work, what to expect, and how to get started. Can't find what you're looking for? Reach out anytime.

  • Most projects run between 6 and 12 weeks. A focused landing page can be ready in 3 weeks, while a full product site or brand system usually lands closer to 10. We share a detailed timeline during the proposal stage so you know exactly what to expect before signing anything.

  • We work on a fixed-fee basis, scoped up front so there are no surprise invoices. Every engagement includes discovery, strategy, design, development, and a structured handover. Hosting, ongoing edits, and growth retainers are quoted separately based on your needs.

  • Yes. About half of our work is with teams in different time zones. We use async-first communication and schedule two or three overlapping hours per week for live calls. So far it has worked smoothly with clients from Berlin to Singapore to São Paulo.

  • Absolutely. Every site is built on a platform you'll actually want to use. We provide a short walkthrough, a written guide, and a 30-day support window for tweaks. Most clients are comfortable making their own edits by the end of week one.

  • Essentials covers a focused single-page site with core strategy and design. Studio adds multi-page architecture and richer interaction. Partnership is a longer retainer for teams that need ongoing design and development each month. We'll recommend one once we understand your goals.

  • You do. Once final payment clears, all design files, source code, and assets are transferred to you in full. We retain the right to feature the work in our portfolio unless you've asked us not to.

  • The discovery phase exists precisely to prevent this. Each major milestone includes a structured review with two rounds of revisions built in. If we are clearly not the right fit after the first concept round, you can walk away with a full refund minus the discovery fee.

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